Cancellation and Payment Policy
Please note, we will process payment for your booking in advance as below;
- If you have booked using a proper CREDIT CARD, we will process the payment at least 1 week before your arrival.
- If you have booked using DEBIT CARD including VISA debit or MASTERCARD debit, payment will be processed when the booking is made and your booking will be cancelled if the card is declined. Additional $300 ($500 during holiday seasons) bond may be requested at managements discretion on arrival. You will not be able to check-in if you refuse to pay the bond when asked.
- All payments are required before check-in unless otherwise arranged in advance with the management.
- All bookings require a proper credit card number for security. Bond may be requested at managements discretion on arrival if credit card is not available.
- 30 days notice required during long weekend and holiday periods, 48 hours notice required for all other times. If cancelled outside of our cancellation policy, you will be charged full unless the unit can be sold.
Terms and Conditions
- Please be advised that our check in time is 2pm and check out time is 10am.
- Our office will be closed at 8pm. If you are planning to arrive after hours, please contact reception on 0800500535/+6475791072 or email us on email@example.com.
if you require an early check in, please contact reception. Please note that it is only a request basis, not a guarantee.
- PETS are not allowed.
- We do not allow any other businesses including prostitution in our property. You will be asked to leave without a refund.
Thank you for your understanding. If you have any questions, please do not hesitate to contact us.
We look forward to welcoming you soon.